Behind the Store
Real people behind the store, the orders and the customer support.
RipCity Trading Cards & Collectibles operates both a physical retail store in Waite Park, Minnesota and an online store serving customers across the United States.
This page introduces the people responsible for key areas of the business and explains how our team works together from the moment an order is placed through shipping and customer support.
- Legal Operator: Hunter Branson
- Shipping Manager: Ben Kotula
- Customer Support: Declan Bibi
People Behind Every Order
Hunter oversees RipCity's business operations and helps maintain consistency between the physical store, online storefront and customer-facing business information.
Ben supports the preparation, packing and shipping of online orders and helps ensure orders move through RipCity's published fulfillment and delivery process.
Declan assists customers with product questions, order information, shipping and tracking, pre-orders, returns, refunds and other purchase-related support.
How Our Team Works
Different parts of an online order involve different responsibilities, but the goal is to keep the process clear from purchase through delivery.
Customers can review product, pricing, shipping, return and pre-order information before completing checkout.
In-stock orders are prepared for shipment according to RipCity's published processing timeframe.
Prepared online orders are transferred to FedEx for delivery, with available tracking information provided after shipment.
If a customer needs help with an order, shipment, return or pre-order, our support contact provides a direct way to reach RipCity.
What Matters to Us
Customers should have useful information about the product they are considering before they make a purchase.
Online orders are prepared and packed before being handed over for shipment, with trading cards and collectibles handled as products intended for collectors.
Our website explains shipping timeframes, return eligibility, pre-order terms, payment information and other important purchase conditions so customers can review them before ordering.
Customers can contact RipCity directly when they have a question or need assistance rather than relying only on automated information.
A Physical Store Behind the Website
RipCity is not only an online storefront. We operate from a physical retail location in Waite Park, Minnesota.
The store provides a public location for our retail business while our website allows customers across the United States to shop online.
Waite Park, MN 56387
United States Get directions on Google Maps
Store Opening Hours
Tuesday: 12:00 PM–7:00 PM
Wednesday: 12:00 PM–7:00 PM
Thursday: 12:00 PM–7:00 PM
Friday: 11:00 AM–8:00 PM
Saturday: 10:00 AM–8:00 PM
Sunday: 11:00 AM–5:00 PM
Talk to the RipCity Team
Have a question about an order, product, shipment, pre-order or return? Contact our team directly.
Customer Support: Declan Bibi
Email: support@ripcitytradingcards.shop
Phone: +1 320-310-2823
Business and store address:
RipCity Trading Cards & Collectibles26 2nd Ave S
Waite Park, MN 56387
United States Get directions on Google Maps
That is the team behind RipCity Trading Cards & Collectibles.