Give Us Feedback

Feedback from customers helps RipCity Trading Cards & Collectibles understand what is working well and where the shopping experience could be improved.

Whether your feedback relates to our website, products, an online order, shipping, customer service or your experience with our physical store, you are welcome to contact us.

Tell Us About Your Experience

If you recently purchased from RipCity or visited our physical store, we welcome comments about your experience.

Useful feedback may include what worked well, anything that was unclear or difficult, and suggestions that could make the experience better for future customers.

Product Suggestions

Looking for a particular type of trading card, collectible or hobby product?

You can send us suggestions about products or categories you would like to see available at RipCity. Product suggestions are welcome, although submitting a suggestion does not guarantee that a particular product will be stocked.

Website Feedback

If you notice something confusing, difficult to use or incorrect on ripcitytradingcards.shop, please let us know.

Helpful details can include:

• The page or product involved
• What you were trying to do
• What happened
• The device or browser you were using, where relevant
• A screenshot where helpful

Feedback About an Order

If your feedback concerns a specific order, include enough information for our team to identify the correct purchase.

Need Help With an Active Order?

If you need help with a current order, shipment, tracking issue, return, refund or pre-order, you do not need to wait to provide general feedback.

Contact our customer-support team directly with your order number so the issue can be reviewed.

How We Use Feedback

Feedback may be reviewed to help us understand customer experiences, identify website or service issues and consider improvements to our products, information and customer processes.

We appreciate customer feedback, although not every suggestion or general comment will necessarily receive an individual response or result in a specific change.

Send Us Your Feedback

Email is the easiest way to send detailed feedback. You can use “Feedback” in the subject line where appropriate.