This Shipping Policy explains where RipCity Trading Cards & Collectibles ships, how online orders are processed, our estimated delivery timeframes, which carrier we use, how tracking is provided and what to do if a shipment is delayed, damaged or missing.

Online orders are prepared, packed and dispatched from our physical store at 26 2nd Ave S, Waite Park, MN 56387, United States.

Where we ship

RipCity Trading Cards & Collectibles currently ships online orders to eligible delivery addresses within the United States.

International shipping is not currently available. Orders placed through our website must use an eligible U.S. shipping address.

Local pickup is not currently offered for orders placed through our online store.

Shipping costs

Any applicable sales tax is calculated and displayed during checkout before payment is completed.

Order processing

In-stock online orders are normally processed within 1–3 business days after the order is placed and payment is successfully completed.

Processing may include:

• Reviewing the order details
• Locating and preparing the purchased products
• Checking the order for accuracy
• Packing the products using appropriate protective materials
• Preparing the parcel for transfer to FedEx

Orders placed during a weekend or U.S. federal holiday normally begin processing on the next business day.

Estimated delivery time

The estimated total timeframe for an in-stock online order is 3–7 business days from order placement to delivery.

This estimate consists of:

• Order processing: 1–3 business days
• FedEx transit after shipment: 2–4 business days

Delivery timeframes are estimates and are not guaranteed arrival dates.

Weather, U.S. federal holidays, transportation disruption, high carrier volume and other circumstances outside our reasonable control may occasionally affect delivery.

FedEx and tracking

Dispatched online orders are shipped using FedEx.

After an order enters the shipping process, a shipping-confirmation email is sent to the email address provided during checkout and includes the available FedEx tracking information.

Tracking information may not update immediately after a shipping label is created. The first carrier scan may appear after FedEx receives and processes the parcel.

Customers should make sure that the email address entered during checkout is accurate so that shipping and tracking notifications can be received.

Where orders are dispatched from

Online orders are processed, prepared, packed and dispatched from our physical store:

Checking your shipping details

Customers are responsible for checking that the shipping name, address and contact information entered during checkout are complete and accurate.

Please include all address information required for successful delivery, including:

• Street number and street name
• Apartment, suite or unit number where applicable
• City
• State
• ZIP code

If you notice an address error after placing an order, contact us as soon as possible and include your order number.

Email: support@ripcitytradingcards.shop

Phone: +1 320-310-2823

We will try to correct the shipping information before the order is dispatched, but changes cannot be guaranteed once fulfillment has progressed or after the parcel has been transferred to FedEx.

Cancelling an order before shipment

If you need to cancel an order before it ships, contact us as soon as possible and include your order number.

We will try to stop the order before it enters the shipping process. Cancellation cannot be guaranteed once fulfillment has progressed or after the parcel has been transferred to FedEx.

If an eligible paid order is successfully cancelled before shipment, the applicable refund will be returned to the original payment method.

Parcels returned to RipCity

A parcel may be returned to RipCity if FedEx cannot complete delivery, the shipping address is incomplete or incorrect, delivery cannot otherwise be completed, or the shipment is returned by the carrier.

If a parcel is returned to us, we will review the order and contact the customer regarding the available next step. Depending on the circumstances, this may include correcting the shipping information, arranging another shipment or issuing an appropriate refund.

Delayed shipments

Most orders are expected to arrive within the estimated delivery timeframe, although occasional delays can occur because of severe weather, holidays, transportation disruption, unusually high carrier volume or other circumstances outside our reasonable control.

If your order has not arrived within the estimated timeframe:

1. Open the FedEx tracking information included with your shipment
2. Check whether FedEx has recorded a delivery attempt, delay or other update
3. Check the shipping address shown in your order confirmation
4. Contact RipCity if tracking has stopped updating or the shipment appears significantly delayed

Please include your order number when contacting us so that we can review the available shipment information.

Tracking has not updated

FedEx tracking may occasionally remain unchanged while a parcel is moving through the carrier network.

If tracking has not updated for an unusual period or the estimated delivery timeframe has passed, contact us with your order number.

Where appropriate, we will review the shipment information and work with FedEx to investigate the status of the parcel.

Package marked delivered but not received

If FedEx tracking shows that your parcel was delivered but you cannot locate it, first check:

• Safe places around the delivery address
• Whether another household member accepted the parcel
• Neighbors where appropriate
• Reception, a mailroom or building management where applicable
• Any delivery photograph, note or location shown in the FedEx tracking information

If the parcel still cannot be located, contact RipCity with your order number so that we can review the shipment information.

Lost or missing shipments

If a shipment appears lost in transit or remains missing after the appropriate delivery checks have been completed, contact support@ripcitytradingcards.shop with your order number.

We will review the available tracking information and, where appropriate, work with FedEx to investigate the shipment.

If the shipment is confirmed lost, we will provide an appropriate resolution based on the order circumstances, which may include a replacement where available or a refund.

Products damaged during shipping

Contact us as soon as possible if an order arrives damaged, defective, incomplete or with an incorrect product.

Please keep the product and the shipping packaging while we review the issue.

Where reasonably possible, include clear photographs of the product, parcel and packaging to help us understand and investigate what happened.

Information about replacements, prepaid returns and refunds is available in our Refund & Return Policy.

Pre-order and presale shipments

Pre-order and presale products are expected to ship on or shortly after their applicable release date rather than within the standard 1–3 business-day processing period used for in-stock merchandise.

Release dates are generally determined by manufacturers or distributors and may occasionally change.

When a pre-order product becomes available for fulfillment, the applicable shipping process begins and tracking is provided after shipment.

Orders containing in-stock and pre-order products

If an order contains both in-stock merchandise and one or more pre-order products, the order normally ships together after all products included in the order are available.

Additional release-date, cancellation and fulfillment information is provided in our Pre-Order Policy.

Online local pickup

Local pickup is not currently available for orders placed through our website. Online orders are fulfilled through the shipping process described in this policy.

Returns after delivery

Eligible online purchases may be returned within 30 days of delivery. RipCity provides a prepaid return shipping label for approved eligible returns and does not charge a restocking fee. Full eligibility requirements and refund information are provided in our Refund & Return Policy.

Your rights

Nothing in this Shipping Policy is intended to limit, exclude or replace any consumer right or remedy that cannot lawfully be waived under applicable U.S. federal or state law.

Contact us about shipping