Track Your Order
Your tracking number is included in the shipping-confirmation email sent after your order enters the shipping process.
TRACK WITH FEDEXCannot find the email? Check your spam or junk folder first. If your order has shipped and you still cannot locate the tracking details, contact us with your order number.
Your Order's Journey
After checkout is completed successfully, an order-confirmation email is sent to the email address used during checkout. Review the order details and contact us as soon as possible if you notice an error.
In-stock orders are prepared for shipment during this period. The products are located, checked, packed and prepared for transfer to FedEx.
Once your order enters the shipping process, a shipping-confirmation email containing the available FedEx tracking information is sent to you.
The first carrier update may not appear immediately after a shipping label is created.
FedEx transports the shipment to the delivery address entered during checkout. Carrier scans and estimated delivery information can be followed through the tracking page.
FedEx tracking will show the final delivery status when the shipment reaches its destination.
For normal in-stock orders, RipCity's total estimated delivery timeframe is 3–7 business days.
Pre-order and presale products ship on or shortly after their applicable release date once RipCity has received the product and it is ready for fulfillment.
Tracking is not created while the product is still waiting for release. If you need an update on a pre-order, contact our team with the email address used at checkout and your order number.
CHECK PRE-ORDER STATUSReminder: a pre-order may be canceled for a full refund at any time before shipment, subject to our Pre-Order Policy.
Common Tracking Questions
Carrier scans can occasionally take time to update even while a package is moving through the delivery network. If tracking remains unchanged for an unusual period or your estimated delivery timeframe has passed, contact RipCity with your order number.
Check around the delivery address, common safe locations, household members, nearby neighbors where appropriate, reception or building management and any delivery information shown in FedEx tracking.
If the parcel still cannot be located, contact RipCity with your order number and tracking information so we can review the shipment.
Check the spam or junk folder for the email address used during checkout. Remember that an in-stock order may still be within RipCity's normal 1–3 business-day processing period. If your order has shipped and you cannot locate the tracking email, contact us.
Review the FedEx tracking page for the latest delivery instructions or carrier update. If the parcel is being returned or you are unsure what to do next, contact RipCity and provide your order number.
Contact RipCity as soon as possible. We will try to correct the shipping address before fulfillment progresses, but changes cannot be guaranteed once the parcel has entered the shipping process.
Once a parcel has been transferred to FedEx, RipCity cannot guarantee that the shipping label can be changed. Contact us anyway and we will review the available shipment information and any options that may still be available.
Contact us if tracking indicates that the parcel may be lost or the shipment remains unresolved after the estimated timeframe. Where appropriate, RipCity will review the shipment information and work with FedEx to investigate.
Contact us as soon as possible with your order number, a description of the issue and photographs of the product and shipping packaging where reasonably possible. Keep the product and packaging while we review the issue.
Orders With In-Stock and Pre-Order Products
If one order contains both in-stock merchandise and one or more pre-order products, the order normally ships together after all products are available.
Tracking is therefore normally provided only after the complete order is ready for shipment.
- Processing: 1–3 business days
- FedEx transit: 2–4 business days
- Total estimate: 3–7 business days
- Shipping: Free standard U.S. shipping
- International shipping: Not currently available
Need Help With Your Order?
Please include your order number and any available FedEx tracking information when contacting us about a shipment.
Customer Support: Declan Bibi
Email: support@ripcitytradingcards.shop
Phone: +1 320-310-2823
Business and store address:
RipCity Trading Cards & Collectibles26 2nd Ave S
Waite Park, MN 56387
United States Get directions on Google Maps