Refund policy

This policy explains how to cancel or return an eligible online order placed with RipCity Trading Cards & Collectibles through ripcitytradingcards.shop , including return eligibility, prepaid return shipping, damaged or incorrect products and approved refunds.

Contact us before returning an item

Please contact us before sending an item back so that we can confirm whether the return is eligible, provide the prepaid return label and give you the correct return instructions.

Email: support@ripcitytradingcards.shop

Please include:

• Your order number
• The email address used to place the order
• The item you would like to return
• Photographs where the request relates to damage, condition or an incorrect product

Please do not send an unauthorized return. Contacting us first helps us identify the parcel and process the return correctly.

Cancelling an order before shipment

To request cancellation before your order has shipped, please contact us as soon as possible using your order number:

Email: support@ripcitytradingcards.shop

Phone: +1 320-310-2823

We will try to cancel the order before shipment. Once the parcel has been transferred to FedEx, cancellation can no longer be guaranteed and the applicable return terms will normally apply after delivery.

Returns for online orders

You may request a return for an eligible online purchase within 30 days after delivery.

The return window begins on the date shown as delivered by the shipping carrier, rather than the date the order was placed.

If more than 30 days have passed since delivery, we may be unable to accept a standard return. This does not limit any right or remedy that cannot legally be waived.

Exchanges

We do not offer direct exchanges. If you would like a different eligible product, please return the original item in accordance with this policy and place a new order separately.

Purchases made in our Waite Park store

The 30-day online return policy described on this page applies to eligible purchases made through our website.

If you purchased an item directly in our physical store, please contact our team regarding the return options applicable to that purchase. Any rights that cannot legally be waived remain unaffected.

How to return an online order

After you contact us and your return is approved, we will confirm the correct return method.

Return shipping costs

RipCity Trading Cards & Collectibles pays the standard return shipping cost for an approved eligible return made in accordance with this policy.

We provide the approved prepaid return label by email. Customers should use that label rather than purchasing a separate return service.

RipCity also covers approved return shipping where a product arrives damaged, defective, incomplete or different from what was ordered.

Condition of returned products

Returned products should be:

• In the same condition in which they were received
• Unused and undamaged after delivery
• Complete with all supplied parts and accessories
• Returned with applicable product packaging

Product-specific condition requirements disclosed before purchase also apply where relevant.

Sealed trading card products

Once a factory seal has been opened or broken, the original sealed condition and contents can no longer be reliably verified. Opened factory-sealed trading card products are therefore not eligible for a standard change-of-mind return.

Damaged, defective, incomplete or incorrect products

Please contact us as soon as possible if your order arrives damaged, defective, incomplete or different from what you ordered.

Please provide:

• Your order number
• A clear description of the issue
• Clear photographs of the product and shipping packaging where reasonably possible

Please keep the product and original packaging while we review the issue, as shipping packaging may be useful when investigating transit damage.

Depending on the circumstances and product availability, the appropriate resolution may include a replacement, refund or prepaid return instructions. You will not be required to pay approved return shipping to correct an item that arrived damaged, defective, incomplete or because we sent the wrong product.

Pre-order cancellations

An eligible pre-order may be cancelled for a full refund at any time before it ships.

Once a pre-order has shipped, the standard return conditions on this page apply.

If RipCity is unable to fulfil a confirmed pre-order, the affected amount will be refunded to the original payment method. Full details are available in our Pre-Order Policy.

Refunds

Approved refunds are issued to the original payment method used for the order. We cannot normally issue a refund to a different card, account or payment method.

Once a returned product has been received, inspected and approved, refunds are normally issued by RipCity within 5–10 business days.

After RipCity issues the refund, your bank or payment provider may require additional time to display the funds in your account. That final posting period is controlled by the payment provider.

Your rights

Nothing in this policy limits, excludes or replaces any consumer right or remedy that cannot lawfully be waived under applicable U.S. federal or state law.

Contact us about a return