This Pre-Order Policy explains how pre-orders and presales work at RipCity Trading Cards & Collectibles, including payment timing, pricing, estimated release dates, cancellations, manufacturer or distributor delays, mixed orders, shipping and refunds.

A product identified as a pre-order or presale is being offered for purchase before it is available for normal shipment. Please review the product page and this policy before placing a pre-order.

What a pre-order means

Pre-order products are products that RipCity expects to receive for a future release or availability date but that are not yet ready for normal shipment when the order is placed.

Pre-order status will be identified on the applicable product page before checkout.

Placing a pre-order reserves your order with RipCity subject to product availability, manufacturer or distributor supply and the terms explained in this policy.

Payment for pre-orders

Payment is collected when the pre-order is placed. We do not wait until the release date or shipping date to collect payment.

Pre-order transactions placed through our U.S. online store are processed in U.S. dollars (USD).

The payment options available for the transaction are the methods displayed during checkout. Online payments are currently processed through Shopify Payments.

Pre-order pricing

The price confirmed when you complete your pre-order is the price for that purchase.

This does not prevent us from correcting a clear and genuine pricing or listing error before fulfillment. If an affected order cannot proceed because of such an error, we will contact the customer and provide the appropriate cancellation and refund.

Release dates

The expected release date shown for a pre-order product is based on the information available to RipCity at the time the product is listed.

Release dates may be changed by the manufacturer or distributor and are therefore subject to change.

When pre-orders ship

RipCity expects pre-order products to ship on or shortly after their applicable release date, once the products have been received and are available for fulfillment.

The standard 1–3 business-day processing period for in-stock merchandise does not begin from the original date that a pre-order was placed.

For a pre-order, fulfillment begins when the product becomes available to RipCity for shipment.

Manufacturer or distributor delays

Trading card and collectible releases can occasionally be delayed because a manufacturer or distributor changes a release date, shipment schedule or product availability.

If a change affects when RipCity expects to be able to ship your pre-order, we will provide an update where appropriate using the contact information associated with your order.

Where a shipping delay requires customer consent or a cancellation option under applicable law, we will provide the required choice to continue waiting or cancel the affected order for a refund.

Cancelling a pre-order before shipment

You may request cancellation of a pre-order before it has shipped.

To cancel, contact us at support@ripcitytradingcards.shop and include your order number.

Once a pre-order has shipped, it can no longer be canceled as an unshipped pre-order. Any eligible return after delivery is handled under our Refund & Return Policy.

Product allocation and availability

RipCity accepts pre-orders based on the product availability we reasonably expect to receive.

In some circumstances, a manufacturer or distributor may reduce, cancel or otherwise change the quantity of products supplied to retailers.

If RipCity ultimately cannot fulfill an affected confirmed pre-order, we will cancel the affected pre-order and issue a full refund for the amount paid for that product or order, as applicable.

Product release cancelled or unavailable

A manufacturer or distributor may occasionally cancel a planned release or make a product unavailable.

If this prevents RipCity from fulfilling your confirmed pre-order, we will notify you and provide a full refund for the affected pre-order.

Orders containing in-stock and pre-order products

If a single order contains both in-stock merchandise and one or more pre-order products, the order normally ships together when all products are available.

This means an in-stock product included in the same order may be held until the pre-order product is released and available for fulfillment.

If you want an in-stock product to ship without waiting for a pre-order product, placing the products as separate orders is the clearest way to keep their fulfillment schedules separate.

Multiple pre-order products in one order

If an order contains multiple pre-order products with different expected release dates, the order normally ships after all products included in that order are available.

A later release date or manufacturer delay affecting one product may therefore delay shipment of the other products included in the same order.

Shipping and tracking

Once a pre-order is available and ready for fulfillment, it enters RipCity's normal shipping process.

Pre-order release timing is separate from the normal shipping estimate for products that are already in stock. Full delivery terms are provided in our Shipping Policy.

Shipping-address changes

Because a pre-order may be placed well before it ships, please review your shipping information carefully.

If your shipping address changes before the pre-order ships, contact us as soon as possible and include your order number and the requested correction.

We will try to update the address before shipment, but an address change cannot be guaranteed once fulfillment has begun or after the parcel has been transferred to FedEx.

Product images, packaging and release information

Pre-order listings may sometimes use advance product information, preview images or packaging information made available before release.

Manufacturers may update packaging, artwork or other non-material presentation details before the final product is released.

If we become aware of a material change that significantly affects the product being supplied, we will provide appropriate information or options where reasonably possible.

Returns after a pre-order has been delivered

Once a pre-order has shipped and been delivered, normal return eligibility is determined under our Refund & Return Policy.

Eligible online purchases may generally be returned within 30 days of delivery.

For change-of-mind returns involving factory-sealed trading card products, the product must remain unopened with the applicable factory seals intact.

Pre-order refunds

Approved pre-order cancellation refunds are returned to the original payment method.

RipCity normally processes an approved refund within 5–10 business days. After the refund is issued, the applicable bank or payment provider may require additional time before the funds appear in the customer's account.

Where applicable law requires a refund to be provided within a shorter timeframe, that required timeframe will apply.

Your rights

Nothing in this Pre-Order Policy is intended to limit, exclude or replace any consumer right or remedy that cannot lawfully be waived under applicable U.S. federal or state law.

Contact us about a pre-order

When contacting us about a pre-order, please include your order number and the product involved so that we can review the order more efficiently.