Privacy policy

This Privacy Policy explains how RipCity Trading Cards & Collectibles collects, uses, stores and discloses personal information when you browse ripcitytradingcards.shop , place an online order, purchase a pre-order, contact us or otherwise interact with our business.

We aim to handle personal information responsibly and in accordance with applicable U.S. privacy and consumer-protection requirements.

About RipCity

RipCity Trading Cards & Collectibles is an independent trading card and collectibles retailer operated by Hunter Branson. We operate an online store and a physical retail location in Waite Park, Minnesota.

Information we collect

The information we receive depends on how you use our website, purchase products and communicate with our team.

Information required to complete an order

Certain personal information is required so that we can accept your order, process payment, prepare the products, arrange FedEx delivery and provide assistance after purchase.

Where required checkout information is not supplied, we may be unable to process or fulfill the order.

How we use personal information

We may use personal information to:

• Receive, process and fulfill online orders
• Process payments and approved refunds
• Prepare and ship orders through FedEx
• Send order confirmations, shipping notifications and tracking updates
• Manage pre-orders, release updates and pre-order cancellations
• Answer questions and provide customer support
• Manage returns, refunds, exchanges and complaints
• Operate, secure and improve our website
• Detect and prevent fraud, misuse and security incidents
• Maintain transaction, accounting and business records
• Comply with applicable legal, tax, accounting and regulatory requirements

Marketing communications

Where you choose to receive promotional communications, we may use your contact information to send those messages as permitted by applicable law.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting support@ripcitytradingcards.shop .

Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order, payment, shipment, tracking update, pre-order, return, refund or customer-support request.

How we disclose personal information

We may disclose limited personal information where reasonably necessary to operate the store and provide the services you request, including to:

• Shopify, which provides the ecommerce platform used to operate our online store.
• Shopify Payments and applicable payment providers, which process transactions, conduct payment-security checks and process refunds.
• FedEx, which receives information reasonably required to deliver orders and provide tracking.
• Website and technical service providers, where reasonably needed to host, maintain, secure, measure or improve our website.
• Professional advisers, including accountants, insurers, banks or legal advisers where reasonably necessary.
• Government, regulatory or legal recipients, where disclosure is required or permitted by applicable law or valid legal process.

Service providers may process information under their own privacy terms, contracts and legal obligations.

Sale, sharing and privacy choices

Privacy laws in some U.S. states may provide eligible residents with choices concerning certain uses or disclosures of personal information, including certain activities that may legally qualify as a sale, sharing or targeted advertising.

The choices available to you depend on your state of residence, the data practices involved and whether the applicable law applies to RipCity.

Processing by service providers

Shopify and some payment, website, technical or support providers may operate infrastructure in multiple locations.

Personal information may therefore be processed or stored in locations where those providers maintain systems, subject to their applicable contractual, privacy and legal obligations.

How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, fraud-prevention, dispute-resolution and applicable legal requirements.

• Order, payment, shipment, return and refund records are retained for as long as reasonably necessary for business, accounting, tax and legal purposes.
• Customer-support communications are retained for as long as reasonably necessary to resolve an inquiry, complaint, return or dispute.
• FedEx tracking information is retained for as long as reasonably necessary to complete and support the applicable order.
• Pre-order records may be retained for as long as reasonably necessary to manage the reservation, shipment, cancellation or refund.
• Marketing preferences may be retained so that we can respect your subscription or unsubscribe choice.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise disposed of in accordance with applicable requirements and operational practices.

Your U.S. privacy rights

Depending on your state of residence and the privacy law that applies, you may have rights concerning certain personal information.

Depending on applicable law, these may include the right to request:

• Access to certain personal information
• A copy of certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information concerning certain disclosures
• Opt-out of certain sales or sharing where applicable
• Other privacy choices provided by applicable law

To submit a privacy request, email support@ripcitytradingcards.shop .

We may request information reasonably necessary to verify your identity before completing certain requests. Rights may be subject to legal conditions, exemptions and verification requirements.

California privacy

California residents may have additional privacy rights where the California Consumer Privacy Act, as amended, applies to RipCity and the personal information involved.

Additional information about applicable California rights and how to submit a request is provided on our California Privacy Rights page.

Cookies and similar technologies

Our website may use cookies and similar technologies to provide essential store functions, maintain security, remember preferences, operate the shopping cart and checkout, understand website usage and support other services used by the store.

You can generally manage or delete cookies through your browser settings. Blocking essential cookies may prevent features such as the shopping cart or checkout from functioning correctly.

Additional practical privacy controls are explained on our Your Privacy Choices page.

Children's privacy

Our website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online directly from children under 13 in circumstances where parental notice or consent is required. If you believe a child has provided personal information to us inappropriately, contact us so we can review the situation.

Protecting your information

We use reasonable administrative, technical and organizational measures designed to protect personal information against accidental loss, misuse, unauthorized access, alteration or disclosure.

No website, internet transmission or electronic storage method can be guaranteed to be completely secure.

Third-party websites and services

Our website or communications may contain links to independent third-party services, including FedEx tracking pages, payment services, Google Maps or social-media platforms.

Those third parties operate under their own privacy practices. This Privacy Policy describes personal information handled by RipCity and does not control independently operated third-party websites.

Privacy questions and requests

If you have a question about this Privacy Policy, want to understand an available privacy choice or would like to submit an applicable privacy request, please contact us.

Email: support@ripcitytradingcards.shop

Changes to this policy

We may update this Privacy Policy when our website, services, providers, business practices or applicable requirements change. The latest version will be published on this page with a revised “Last updated” date.

Contact RipCity