Payment Information

This page explains how payments are handled when you place an online order with RipCity Trading Cards & Collectibles, including currency, payment processing, sales tax, pre-order payments, payment authorization and refunds.

The payment options available for a particular order are displayed during checkout before you complete your purchase.

Payment methods

Online payments for RipCity orders are processed through Shopify Payments.

Pricing and currency

Prices on our U.S. online store are displayed and processed in U.S. dollars (USD).

The price displayed for a product is the price charged for that transaction, subject to correction of a clear pricing or listing error before fulfillment.

Sales tax

Any applicable sales tax is already included in the price shown on the product page and in your cart.

No separate tax line is added at checkout. Your order total will match the prices displayed on the site.

When you are charged

Payment is submitted when you complete checkout.

An order can proceed only after the payment transaction has been successfully authorized by the applicable payment provider.

Pre-order payments

Pre-order and presale products are paid for when the order is placed, rather than when the product is later released or shipped.

The price confirmed when the pre-order is completed is locked for that order. A later increase or decrease in the listed product price does not automatically change the amount already paid.

Payment security

Payment information is entered through the checkout provided through Shopify and the applicable payment services.

Please never send your complete card number, card-security code or online-banking password to RipCity by email.

Payment authorization and fraud prevention

Payments may be subject to authorization, fraud-prevention and security checks performed by Shopify Payments, your card issuer or another provider involved in the transaction.

An order may be declined, held for review or canceled where:

• Payment cannot be authorized
• Payment information appears incorrect or incomplete
• A payment-security check is unsuccessful
• There is a reasonable concern about unauthorized or fraudulent activity
• A clear pricing or transaction error has occurred

Billing information

Please make sure the billing information entered during checkout is accurate and matches the information required by your card issuer or payment provider.

Incorrect billing details can cause a payment to be declined or require additional verification.

Declined or unsuccessful payments

A payment may fail because of an expired card, incorrect billing information, insufficient available funds, a provider restriction or an unsuccessful security check.

If a payment is declined, you can:

• Check the payment and billing information you entered
• Try the transaction again
• Use another payment option displayed during checkout
• Contact your bank or card issuer for more information

RipCity may not receive the specific reason your bank or card issuer declined the payment.

Order confirmation and receipts

After checkout is completed successfully, an order-confirmation email is sent to the email address provided with the order.

Keep your confirmation email and order number for reference if you later need help with payment, shipping, a pre-order, return or refund.

Pricing changes and errors

Product prices may change over time before a new purchase is completed.

A later price change does not normally change the price of an order that has already been completed.

If we identify a clear pricing or listing error before fulfillment, we may contact you regarding the affected item. If the order cannot proceed as placed, the applicable amount will be refunded to the original payment method.

Order cancellations

If you want to cancel an order before shipment, contact us as soon as possible.

If the cancellation is accepted after payment has already been collected, the applicable refund will be returned to the original payment method.

Pending charges and temporary authorizations

A payment attempt may sometimes appear as pending even when checkout was interrupted, canceled or unsuccessful.

Pending authorizations are controlled by the applicable bank or payment provider and are normally released according to that provider's processing schedule.

Duplicate or unexpected charges

If you believe you were charged more than once for the same order or notice payment activity that does not match your order information, contact us so we can review the transaction details available to us.

Please include your order number where available, but do not send complete card or banking credentials.

Refunds

Approved refunds are issued to the original payment method used for the applicable transaction.

We cannot normally redirect a refund to a different card, bank account or payment method.

After RipCity issues a refund, your bank, card issuer or payment provider may require additional time to display the funds in your account.

Return eligibility and refund conditions are explained in our Refund & Return Policy.

Payment-method availability

Payment options can change based on checkout availability, device compatibility, provider eligibility or updates to the services used by our store. The methods displayed during checkout are the payment methods available for that particular transaction.

Contact us about a payment

If you need help with an online payment, include your order number where available. Never email us your full card number, card-security code or online-banking password.