Frequently Asked Questions
This page answers common questions about ordering from RipCity Trading Cards & Collectibles, including shipping, pre-orders, payments, returns, product condition and customer support.
If your question is not answered below, contact our team and include your order number where applicable.
- Shipping: Free standard U.S. shipping
- Sales tax: Included in the displayed price
- Processing: 1–3 business days
- FedEx transit: 2–4 business days
- Total estimate: 3–7 business days
- Returns: Eligible online purchases within 30 days of delivery
- Return shipping: Prepaid label for approved eligible returns
- Restocking fee: None
- Online local pickup: Not currently offered
Orders
Browse products on ripcitytradingcards.shop, add the products you want to your cart and complete checkout using an eligible U.S. shipping address and one of the payment options displayed during checkout.
After checkout is completed successfully, an order-confirmation email is sent to the email address entered during checkout. Keep this email and your order number in case you need help later.
Contact us as soon as possible if you need to correct shipping information or cancel an order before shipment.
We will try to make the requested change before fulfillment progresses, but changes or cancellations cannot be guaranteed once the order has entered the shipping process or has been transferred to FedEx.
Shipping & Delivery
RipCity currently ships online orders to eligible addresses within the United States only. International shipping is not currently available.
Nothing. Standard U.S. shipping is free on every eligible online order, with no minimum order value. The shipping cost is already included in the price you see.
- Processing: 1–3 business days
- FedEx transit: 2–4 business days
- Total estimated delivery: 3–7 business days
RipCity currently uses FedEx for dispatched online orders.
Yes. Available FedEx tracking information is provided after the order enters the shipping process. Tracking may take some time to show its first carrier update after a label is created.
First review the FedEx tracking information and check the shipping address in your order confirmation.
If tracking has stopped updating, the estimated delivery timeframe has passed or a package marked delivered cannot be located, contact RipCity with your order number so we can review the available shipment information.
Pre-Orders & Presales
Yes. Products offered before normal availability may be identified as pre-order or presale products on the applicable product page.
Payment is collected when the pre-order is placed. RipCity does not wait until the release date to collect payment.
The price confirmed when you complete the pre-order is locked for that transaction. A later increase or decrease in the listed price does not automatically change the amount already paid.
Pre-orders are expected to ship on or shortly after their applicable release date once the product has been received and is available for fulfillment. Manufacturer or distributor release dates may change.
If we cannot ship by the date stated at the time of purchase, we will contact you and offer you the choice of accepting a revised shipping date or canceling for a full refund. If we do not hear back from you, we will cancel and refund promptly.
The order normally ships together once all products included in the order are available. An in-stock product may therefore be held while RipCity waits for the pre-order product.
Yes. A pre-order may be canceled for a full refund before shipment. Contact us with your order number if you want to cancel.
If a manufacturer or distributor cancels a release, reduces availability or RipCity is otherwise unable to fulfill the affected confirmed pre-order, the affected amount will be refunded to the original payment method.
Payments & Pricing
Online prices and transactions are processed in U.S. dollars (USD).
Online payments are currently processed through Shopify Payments.
The exact cards, wallets or other payment options available for your transaction are the methods displayed during checkout.
Any applicable sales tax is already included in the price you see.
Nothing is added at checkout — the displayed price is the final price, with free shipping and tax included.
Returns & Refunds
Eligible online purchases may be returned within 30 days of delivery, subject to the conditions in our Refund & Return Policy.
For approved eligible returns, RipCity provides a prepaid return shipping label by email.
No. RipCity does not charge a restocking fee for approved eligible returns.
After an eligible returned product has been received, inspected and approved, RipCity normally processes the refund within 5–10 business days. Your bank or payment provider may require additional time after the refund is issued.
For a change-of-mind return, factory-sealed trading-card products must remain unopened with their applicable factory seals intact. Different remedies may apply if a product arrives damaged, defective or incorrect.
Products & Condition
Contact us as soon as possible with your order number and a description of the issue.
Where reasonably possible, include photographs of the affected product and shipping packaging so that our team can review what happened.