Need help with an order, shipping, tracking, a pre-order, return or product question? RipCity Trading Cards & Collectibles is here to help.

For order-specific questions, please include your order number and the email address used during checkout so that we can identify the correct order.

Email support

Email is the preferred contact method for questions that require us to review an order, shipment, return or pre-order.

Please use the email address associated with your order where possible and include your order number in the message.

Phone

You can also contact RipCity by phone:

Customer support

What to include when contacting us

Providing the relevant information can help us understand your request more clearly.

• Your order number, where applicable
• The email address used during checkout
• The product involved
• A clear description of your question or issue
• Photographs where relevant for damaged, defective, incorrect or incomplete orders

Order, shipping and tracking help

Contact us if you need assistance with an online order, including:

• Order information
• Shipping-address corrections before shipment
• FedEx tracking questions
• Delayed shipments
• Packages marked delivered but not received
• Lost, damaged, incorrect or incomplete shipments

Pre-order assistance

For questions about a pre-order or presale, include your order number and the applicable product.

You may also contact us to request cancellation of a pre-order before shipment in accordance with our Pre-Order Policy.

Returns and refunds

Contact RipCity before sending an eligible return so that the appropriate return instructions can be provided.

Approved eligible postal returns receive a prepaid return shipping label by email.

Full eligibility requirements, product-condition rules and refund information are available in our Refund & Return Policy.

Privacy and accessibility requests

You may also use our support email for privacy-related questions or requests concerning personal information.

If you experience difficulty accessing information or using part of our website, contact us and describe the page, feature or information you were trying to access.

Helpful information

Visit our physical store

RipCity Trading Cards & Collectibles operates a physical retail store in Waite Park, Minnesota.

Store opening hours

These are our physical store opening hours. They should not be interpreted as a guaranteed customer-support response schedule or response time.

Contact RipCity